% fortune -ae paul murphy

Managing the Sun Ray business architecture

There's an old saying to the effect that a fish rots from the head, but the reverse is also true: as a CIO you can't drive smart display adoption without first adopting key ideas yourself. This chapter is about that change.

That makes it the hardest chapter to write because I'll be dealing with intangiables and challenging the beliefs people have built their careers on.

One major issue that probably should get introduced in this chapter involves the role of the external auditor as a drag on IT change. Auditors, particularly those with IT certification based on data processing standards, tend not to know much about IT delivery or technology and so try to impose processes that are decades out of date. Thin clients make it easier to meet these kinds of process expectations, but doing so sets up long term conflicts between IT and the user community and is incommensurate with smart display objectives.

Paul Murphy wrote and published The Unix Guide to Defenestration. Murphy is a 25-year veteran of the I.T. consulting industry, specializing in Unix and Unix-related management issues.